Help › Getting help
Getting help
In shortPress Support on the bar. Say which course and module you were on, or which exam and question, and what you saw, and we will reply by email.
What to tell us
- Where you were: the course and the module, or the exam and the question number.
- What you did and what happened, in a sentence or two. The exact words of any message on the screen help most.
- The email address you bought the course with, so we can find you.
Support is the right place for a problem with the Academy, a question about a lesson or a mark, a certificate you think is wrong, and anything you would like changed.
Signing in
Your Academy sign-in is your own email address and the password you set from the email we sent when you bought your course. There is no second step and nothing else to set up.
- Forgotten your password? Use Forgotten password on the sign-in page and we email you a link that works once, for one hour.
- Bought a course but not set a password yet? Use Forgotten password too: it sends your set-your-password link again.
- “Too many attempts”: after several wrong tries the sign-in page pauses for fifteen minutes. Wait, then try again, or use Forgotten password.
- No email arrived? Check your junk folder and that you typed the address you bought with. If it still has not come, contact Support.